3.7. Issues with start-up sequence, connectivity, screen freezing before exam begins

Math Placement, Transfer Credit/Credit by Exam, PPL (Math Placement Test) → PPL Respondus Monitor Information and Troubleshooting → Issues with start-up sequence, connectivity, screen freezing before exam begins

If your screen is blank after launching Respondus Monitor, see this article  for assistance.  In general, this means there is a connectivity issues and you should try again later. 

If you continue to have connectivity issues within the startup sequence you can submit a helpdesk ticket here.