The University of Arizona

3.3. General Troubleshooting and Errors

Math Placement, Transfer Credit/Credit by Exam, PPL (Math Placement Test)PPL Respondus Monitor Information and TroubleshootingGeneral Troubleshooting and Errors

If you are having trouble with the Respondus testing process please try these steps.

  1. Make sure you have reviewed the Respondus Quick Guide, with step-by-step instructions. 
  2. Make sure you are testing on a PC, MAC, or Chromebook. The testing process is not compatible with iPads or tablets. You will also need a strong internet connection. If possible, use an ethernet cord instead of using wifi.
  3. If you are using a MAC, sometimes there are issues with Safari.  Try using a different browser. 
  4. Live Chat with Respondus here.
  5. Check their Troubleshooting website.  This page provides information and assistance with:
    • System requirements
    • Lockdown Brower is not launching or downloading
    • Windows 10 using S mode
    • Spyware detection or anti-virus software interfering with Respondus
    • How to remove programs uning in the background
    • Browser not compatable error message
    • Screencastify error
  6. More information can be found through the Student Support FAQs and technical support here.
  7. If you are not able to resolve your issue with the links above, please contact Respondus directly by submitting a helpdesk ticket here.
  8. If you are not able to get Respondus Monitor to work, sometimes the best solution is to use a different computer.